Estated provides real estate and property data to a wide range of industries including financial institutions, lenders, investors, insurance, home services, and utility companies. Estated’s platform sources and augments property data on over 100 million properties from over 3100 counties across the US. The simple design, tools, and accessibility create value for businesses from Fortune 100 companies to startups. Estated is backed by Foundry Group and Techstars Ventures and is located in beautiful, British Columbia.
The purpose of a Customer Success Manager is to build relationships and onboard Estated customers through education, support, and collaboration.
Estated provides over 200 customers with property data on a daily, weekly and monthly basis. Sales and engineering are supporting these clients reactively and your role is to be proactive with each and every customer. You will drive adoption, manage business processes, and grow the Estated business. The role is a balance between individual work within a highly collaborative team. You will be working directly with clients to maintain and grow existing relationships and identify expansion opportunities with the goal of achieving negative net churn.
Estated currently has 11 FT employees based in British Columbia and is funded by Foundry Group and Techstars Ventures.
This role at Estated will amplify your career. From taking on new challenges to following the lead of incredible mentors, we promise you will grow, learn, and make a difference.
If you’re a person who is driven by customer happiness and success, then this role is made for you.
You're good at:
As a Customer Success Manager, you’ll be responsible for:
The following experience is relevant to us: